We put together a list of common questions our clients ask before booking with us.
I noticed you have high Google ratings – what do you do different from your competitors to earn those reviews?
We invite every client to review us at the completion of their trip automatically. We are so confident in our service model that no matter what the experience of the client, we believe that a company should empower their clients to give honest feedback. By doing so, we’ve built a reputation of being a limousine service that you can trust to deliver an excellent customer service experience, every time.
Does your price include everything? I know that some companies have hidden fees.
Great question – at KSTG we don’t believe in hidden costs. Every price we give you includes all applicable fees and gratuity. The only other costs that could apply would be tolls, which we usually estimate when we give you our rates.
How old are the vehicles in your fleet? I don’t want to ride around in a beat up old limousine!
Unlike some of our competitors, we use late-model vehicles built within the last three years. Not only does that ensure that our vehicles have the style that our guests expect from a luxury limousine company, but also that the vehicles are the safest they can be. With everything from LED lights to Bluetooth hookups for your music, you’ll get to experience the best the luxury limousine industry has to offer.
I received a quote from another company that’s lower than yours – why is your price higher?
Not every limousine company is built the same. Whether it’s the quality of the drivers, or the vehicles a company uses, or hidden costs that crop up at the end of the trip, the subtle differences between limousine companies can often lead to poor experiences or unforeseen charges. Our goal is to provide the best customer experience we can from the moment you first contact us, and we believe our cost reflects that mantra. We want to be the company worthy of your money.
Tell me about your chauffeurs.
Each KSTG chauffeur is handpicked for each trip we do and trained to fulfill the high standards that we have. We have chauffeurs who almost exclusively take care of our social guests; their goal is to ensure that you have an amazing, enjoyable night, and always try and pair the perfect chauffeur to your group.